Small Business Courses - AT&T Small Business InSite

Your competitors aren't just local any more. On the Web, even very small businesses can sell in a global market, and that makes customer service more important than ever. It's key in building customer loyalty, and customer loyalty is what drives repeat business. Special promotions and pricing discounts may bring in new customers, but meeting their expectations is what keeps them coming back.... Course Detail >

12 Powerful Recession Busters

Published: 8/21/2009

No matter how bad an economy, a good idea is a good idea - and can help grow a small business into a recession-bucking success. Listen as small business expert Steven Strauss discusses how to create the right strategy for getting ahead and finding success in today's challenging economy. ... Course Detail >

Protecting Your Business: Plan and Prepare

Published: 8/20/2009

What's the key to keeping your applications and information secure? Business continuity planning. Experts from Nemertes Research and AT&T discuss best practices and potential pitfalls.... Course Detail >

Finding Success in Today's Economy

Published: 8/20/2009

Times are tough. Listen to this AT&T Web seminar and let Bill Collier provide your business with tools, tips and information for "Finding Success in Today's Economy." ... Course Detail >

Four Ways to Double Sales

Published: 8/20/2009

Want to double your sales in 12 months? Let business growth expert Chet Holmes show you how to focus on your best buyers, hire the right sales team, reduce costs and more--all to help boost your bottom line. ... Course Detail >

Wireless Technology Supported by SMBs

Published: 8/20/2009

Choosing the wrong carrier or technology can increase costs as equipment or applications are made obsolete by developments in the market. SMBs that want to minimize the risks associated with technology selection must understand the technology that is available and then must understand how other best-of-class companies are deploying that technology.... Course Detail >

Watercooler: Using Technology to Stay Connected

Published: 8/19/2009

The Watercooler is a real-time forum for small business owners hosted by AT&T. Listen to this archive for ideas on how to use technology to stay connected.... Course Detail >

Tired of Working So Hard to Make a Buck?

Published: 8/19/2009

Building a business takes more than passion and a good idea. Developing process and procedures helps your company become more successful in good and bad times.... Course Detail >

Watercooler: Business Continuity

Published: 8/19/2009

The Watercooler is a real-time forum for small business owners hosted by AT&T. Learn how other small business owners protect their technology infrastructure in the event of a business emergency.... Course Detail >

Why Smaller Businesses Should Hire Independent IT Consultants

Published: 8/19/2009

Smaller businesses that lack in-house IT resources often look to external solution providers and consultants for help. How do you hire quality IT expertise that won't squander your budget and will deliver....... Course Detail >

Turning Hobby Honey Into Business

Published: 8/13/2009

Susan, I've kept bees for years as a hobby and sharing the honey with family and friends, as well as selling at a few local farmers' markets. I'm expanding and want to expand the locations where I sell, but am having problems getting into the bigger supermarkets. Any suggestions?... Course Detail >

Preventative Maintenance

Published: 8/05/2009

This course introduces simple ways to troubleshoot computer problems. It covers methods of obtaining system properties and discusses ways of maintaining and effectively using a computer.... Course Detail >

AT&T Unified Messaging

Published: 8/03/2009

Get all your messages delivered to one inbox.... Course Detail >

Principles of Marketing: Promotion Strategy

Published: 7/21/2009

In this course, you will learn how to identify the elements of the promotional mix, determine promotional objectives, and select the right advertising and PR tools to implement for your business. ... Course Detail >

Competitive Selling: Enhancing Value

Published: 7/21/2009

How can you rise above the competition? Learn the importance of competitive advantage and develop the skills you need to create an effective sales strategy that meets the needs of your customers.... Course Detail >

NFPA 1600 Business Continuity Programs

Published: 7/15/2009

This Business Continuity Program involves planning the recovery of operations when confronted with events such as natural disasters, technological failures, human error and terrorism. ... Course Detail >

Principles of Marketing: Fundamentals of Marketing

Published: 7/15/2009

Learn how to market more effectively. This course offers the fundamentals required to identify key marketing terms, language and concepts, including the product life cycle and market segmentation. ... Course Detail >

Sales and Marketing (Videos): 5 New Rules of Onlin

Published: 7/15/2009

A smart banner ad can bring thousands of customers to your site. Watch as Jim Sterne, internationally known Internet marketing consultant, describes the new rules for promoting your product online.... Course Detail >

Newsreaders, Online Meetings, Instant Messaging, a

Published: 7/15/2009

Want to do more with your Outlook? This course demonstrates how to configure and use newsreaders, online meetings, instant messaging and Internet faxing in Outlook 2003. ... Course Detail >

Principles of Marketing: Product Strategy

Published: 7/15/2009

This course provides you with the information required to classify consumer and business products, create and promote brand equity, and implement new product development strategies. ... Course Detail >

Microsoft Office Excel, PowerPoint, and Outlook 20

Published: 7/15/2009

This course will help you recognize and teach you how use the new features of Microsoft Office Excel, PowerPoint and Outlook 2007.... Course Detail >

The Online Branding Environment

Published: 7/15/2009

New to Internet marketing? In this course, you will be introduced to the fast-paced world of online branding by a thorough examination of the e-marketplace, its customers and its successful brands.... Course Detail >

Managing Cash Flows

Published: 7/15/2009

No business can survive without smart cash flow. This course covers the principles of sound cash management, including cash flow strategies, credit collection and overhead reduction. ... Course Detail >

Preparing a Business Case

Published: 7/15/2009

In the business world, it¿s difficult to persuade influential decision makers without a written business case. In this course, you will learn what a business case is and how to create an effective one. ... Course Detail >

Techniques for Better Time Management

Published: 7/15/2009

There isn't just one way to manage time effectively. This course will introduce you to several different techniques for improving your time-management skills and increasing your productivity. ... Course Detail >

Strategies for Building an Online Brand

Published: 7/15/2009

When a product lands on the Web, the brand becomes more than a mere name; it becomes an interactive brand experience. This course will provide you with strategies for building a strong online brand. ... Course Detail >

You and Your Time

Published: 7/15/2009

Smart time management plays a significant role in your success ¿ and happiness. This course will help you identify problem areas and develop a plan of action for improving your time management.... Course Detail >

Introduction to Online Branding

Published: 7/15/2009

Thinking about selling a product on the Internet? This course will provide you with a comprehensive overview of marketing a brand online, the factors to consider and how to evaluate its success.... Course Detail >

New Features in MS Office 2007

Published: 7/15/2009

This course covers the basic features of Microsoft Office 2007 and its new capabilities. It also discusses the key concepts associated with the Ribbon, the Office menu and convenience tools.... Course Detail >

Using Advanced Features of MS Excel 2007

Published: 7/15/2009

This course covers the features of Excel 2007 that enable you to specify workbook properties and print workbooks. It also teaches the procedures of sharing, reviewing and managing workbooks. ... Course Detail >

Internet Site Development

Published: 7/15/2009

When doing business online, it¿s important to understand basic Web development skills. This course introduces the principles of website design and the elements used to create a website.... Course Detail >

Preparing for Sales Presentations

Published: 7/15/2009

Effective sales presentations are vital to your business success. In this course, you will learn the critical front-end preparation and key elements of giving a successful sales presentation.... Course Detail >

Writing the Marketing Plan: Creative Strategy

Published: 7/15/2009

You've done the first part of your marketing plan. Now it's time to write marketing tactics. Learn how to match your product with your target market and other strategies for creating a successful plan.... Course Detail >

Setting the Stage for IT Success

Published: 7/15/2009

How have the responsibilities of IT professionals changed over time? What are the best ways to convince management your IT solutions are valid? This course addresses these important questions and more.... Course Detail >

Windows Backup and Recovery

Published: 7/15/2009

Don¿t let a system failure leave you in panic mode. Learn how to properly backup and recover important business files and data in case of an emergency. This course will teach you what you need to know about the Windows 2000 Backup utility and the Emergency Repair Disk (ERD) feature. It¿s important to be prepared; and this course will help get you there. ... Course Detail >

Project Management Fundamentals

Published: 7/15/2009

The evolution of business strategies has increased the importance of project management. This course is a great introduction to project management, designed for those unfamiliar with its fundamentals.... Course Detail >

Running an Online Business: Part 1

Published: 7/15/2009

What is e-commerce? How does it impact my business? Get a comprehensive introduction to the world of e-commerce and learn how it can work for your business. ... Course Detail >

Network Security Issues

Published: 7/15/2009

Learn the ins and out of Network security. This course discusses security issues surrounding computers and the Internet, including possible threats, precautionary measures and correct user response. ... Course Detail >

SharePoint 2007 Essentials

Published: 7/15/2009

This course teaches the fundamentals of SharePoint. You will learn how to use it for file sharing, collaboration and discussion, and how to integrate and use it with Office applications.... Course Detail >

Wireless Networking for Small Businesses

Published: 7/15/2009

Not sure if you need a wireless network for your small business? This course covers the benefits of wireless networking, and the guidelines on planning, setting up and securing one for your small business.... Course Detail >

Raising Capital and Financing Decisions

Published: 7/15/2009

The goal of every financial manager is to maximize firm value and shareholder wealth. This course teaches you how to recognize and make smart financing decisions that are right for your business.... Course Detail >

Virtual Private Network Solutions

Published: 7/15/2009

In today¿s work environment, it¿s important to be able to access your work when away from the office. This course helps explain Virtual Private Networks (VPN) technology and their implementation. ... Course Detail >

Initiating a Project & Preparing the Project Plan

Published: 7/15/2009

Successful project managers use Project Integration Management to maximize performance and meet project goals. This course covers the project inputs, tools and techniques of this highly effective process. ... Course Detail >

Optimizing Email at Work

Published: 7/15/2009

In today's business world, e-mail does everything from processing orders to supplying information. This course will provide you with the skills to write, send and receive business e-mail effectively. ... Course Detail >

Introduction to Program Management

Published: 7/15/2009

This course explains the key terms and themes of program management. It also introduces theories that are recognized as successful methods of managing the program environment.... Course Detail >

Team Leadership: Developing A High-Performance Tea

Published: 7/15/2009

This course covers how to choose the right type of team, steps for developing an effective communication process and guidelines for maintaining a high-performance team.... Course Detail >

Internet Basics

Published: 7/15/2009

The Internet has emerged as the tool for communication and information sharing across the globe. This course is a great introduction to the Internet for people who are just getting started on the Web. ... Course Detail >

Introduction to information security

Published: 7/15/2009

Why is information security important? How can you tell if your information security has been compromised? This course will give you a complete overview of information security in the business world. ... Course Detail >

Securing Your PC

Published: 7/15/2009

Help protect your PC from virus infections, spam and Spyware. This course will cover concepts such as hackers, viruses, Spyware, spam, worms, Adware, cookies and more. ... Course Detail >

Introduction to Product Management

Published: 7/15/2009

Are you new to the field of product management? In this course, you'll learn strategies and techniques to help you build a foundation for understanding product management. ... Course Detail >

Microsoft Office 2000 - Beginning FrontPage

Published: 7/15/2009

This course provides an introduction to the core concepts of Microsoft FrontPage 2000. Learn different methods of creating a website, and various techniques for maintaining and updating it.... Course Detail >

Excel 2007 Charts, Pictures, Themes, and Styles

Published: 7/15/2009

Simple enhancements to charts, themes and styles can make a huge difference when using Excel 2007. This course shows how to effectively use and customize charts, and explores available themes and styles. ... Course Detail >

Government Contracting: Overview of Government Con

Published: 7/15/2009

Want to do business with the U.S. government? This course is a great introduction on how to begin. It defines the rules for doing business with the government, plus where to search for opportunities.... Course Detail >

Competitive Selling: Defining Value

Published: 7/15/2009

This three-part series provides insights on differentiating your product or service from your competitor. It also shows you how to build the perceived value of your offering in your customer¿s eyes.... Course Detail >

Getting Started with PowerPoint 2007

Published: 7/15/2009

PowerPoint 2007 enables you to create high-impact, professional-looking presentations quickly and easily. This course shows you how to create presentations from scratch, utilizing layouts, views and more.... Course Detail >

Fundamentals of HTML Programming

Published: 7/15/2009

When is comes to building Web pages, HTML is the place to start. Learn the ins and outs of HTML programming and get a strong understanding of Web page development with this online course. ... Course Detail >

Adding Graphics to Presentations in PowerPoint2007

Published: 7/15/2009

This course demonstrates how to create visually appealing presentations using PowerPoint's design templates and implementing new Microsoft Office 2007 themes.... Course Detail >

Competitive Selling: Beating the Competition

Published: 7/15/2009

Get the competitive edge. Learn how to differentiate your product or service from your competitors while building value for your customers. ... Course Detail >

Essentials of Electronic Communication

Published: 7/15/2009

In today¿s world, everyone communicates via e-mail. That¿s why it¿s important to develop smart e-mail skills. From writing an effective e-mail to safeguarding privacy, this course covers all the essentials.... Course Detail >

Building Web Pages

Published: 7/15/2009

If you¿re building a business online, it¿s good to have an understanding of basic Web development skills. This course covers the creation of simple Web pages or Hypertext Markup Language (HTML) documents.... Course Detail >

Building a Wireless Network

Published: 7/15/2009

This course covers how to build a wireless network. It provides an overview of computer networks and their operation in a wireless mode. It also explains the wireless features, benefits and requirements.... Course Detail >

Creating and Analyzing an Operating Budget

Published: 7/15/2009

Without a smart operating budget, a business can fall victim to cash flow problems. In this course, you will learn the key components of an operating budget and how to create one you can manage.... Course Detail >

Getting Started with Excel 2007

Published: 7/15/2009

With its simple spreadsheets and data entry, Excel makes running a business easier. This course will introduce you to the new features, and cover the basic features and functionality of Excel 2007. ... Course Detail >

Fundamentals of Network Security

Published: 7/15/2009

Is your network secure? It¿s imperative that you can determine and analyze the risks to the data on your network. This course teaches various processes to track security holes and help keep your network safe.... Course Detail >

Advanced Formatting in Excel 2007

Published: 7/15/2009

Charts and pictures allow you to present data in a more effective way. This course teaches formatting techniques that enable you to create professional, visually appealing documents within Excel 2007.... Course Detail >

Balancing Stress: Simple Solutions for Stress

Published: 7/15/2009

Eliminating stress in the workplace can increase job satisfaction and productivity. This course will teach you a list of healthy dietary, exercise and relaxation principles to combat stress naturally.... Course Detail >

Guidelines for Effective Communication

Published: 7/15/2009

Want to improve your communication skills in the workplace? This course introduces various facets of business communication, from using information technology to conducting executive-level meetings.... Course Detail >

Core Concepts in Business Analysis

Published: 7/15/2009

Business analysis is a set of knowledge, tasks and techniques used to identify needs and determine smart business solutions. This course is designed to assist in business analysis certification.... Course Detail >

Elements of Marketing Strategy

Published: 7/15/2009

A powerful, well-documented marketing strategy is imperative for getting a new product or service approved. This course will give you a strong start in developing a marketing vision, direction and plan. ... Course Detail >

A Manager's Introduction to Business Law

Published: 7/15/2009

This course introduces the fundamental concepts of business law. It begins by exposing some legal misconceptions shared by management and establishes the true role that law plays in society and business. ... Course Detail >

Mobile Strategies and Direction

Published: 7/09/2009

In this webcast, Nemertes president and senior founding partner Johna Till Johnson gives insights into the best practices for creating and implementing successful mobility strategies.... Course Detail >

Maximizing Your Advertising Potential

Published: 7/09/2009

Is your advertising working for your small business? In this Web seminar, listen in as other small business owners share strategies and insights for better targeting, messaging and media placement.... Course Detail >

Watercooler: PR and Grass Roots Marketing

Published: 7/08/2009

The Watercooler is a real-time forum for small business owners hosted by AT&T. In this Watercooler archive, you will learn about the value of PR and how to use it in today's high-tech world. Also discover various kinds of marketing, such as grassroots and guerilla, and when they are right to use for small business. ... Course Detail >

Disaster Preparation and Planning for SMBs

Published: 7/08/2009

Listen as USA Today columnist and best-selling author Steve Strauss discusses how to prepare and protect your business, should you suffer a major data loss. ... Course Detail >

Watercooler: Maximize Your Web Presence

Published: 7/08/2009

The Watercooler is a real-time forum for small business owners hosted by AT&T. Get tips on putting the Web to work for you in this Watercooler archive.... Course Detail >

Watercooler: Managing Your Business on the Go

Published: 7/08/2009

The Watercooler is a real-time forum for small business owners hosted by AT&T. This Watercooler archive discusses the challenges of managing business while on the go and offers smart mobile solutions for staying connected when away from the office. ... Course Detail >

Put Your Business to Work...For You

Published: 7/08/2009

Achieving a work-life balance is important, but often a difficult task for small business owners. In this seminar, Bill Collier provides tools to build a successful business - and still have a life.... Course Detail >

Watercooler: Successful Sales Strategies

Published: 7/08/2009

The Watercooler is a real-time forum for small business owners hosted by AT&T. This Watercooler archive explores various ways to drive sales and attract buyers who are likely to become repeat customers. ... Course Detail >

Watercooler: Control in a Tough Economy

Published: 7/08/2009

The Watercooler is a real-time forum for small business owners hosted by AT&T. In this Watercooler achive, small business leaders discuss strategies for thriving in a tough economy. Find out where to invest and where to cut-back during this difficult time. ... Course Detail >

Watercooler: Best Practices for Online Security

Published: 7/08/2009

The Watercooler is a real-time forum for small business owners hosted by AT&T. Read about how business owners use security technologies to keep their online businesses "Safe and Sound."... Course Detail >

Watercooler: Increasing Competition

Published: 7/07/2009

The Watercooler is a real-time forum for small business owners hosted by AT&T. This Watercooler archive asks the question: "How do I differentiate myself in a crowded market?" and explores smart strategies to keep you head and shoulders above the rest. ... Course Detail >

Watercooler: Advertising & Marketing

Published: 7/07/2009

The Watercooler is a real-time forum for small business owners hosted by AT&T. Not sure how much to spend on marketing? Want to know more about online advertising? Need help defining your target market? Get the information you need in this Watercooler archive. ... Course Detail >