What is AT&T U-verse for Business?

AT&T U-Verse for Business is a high-speed Internet service using our fiber-optic network technology. This network enables faster Internet speeds, up to 18 Mbps for file downloads and up to 1.5 Mbps for file uploads.

What is the difference between DSL and this new service?

AT&T U-verse for Business is delivered differently through our fiber optic network than our DSL service. AT&T U-verse for Business provides faster upload speeds of up to 1 Mbps or 1.5 Mbps compared with DSL. You will still receive Wireless networking at no additional charge.

Is free Wi-Fi available?

Yes. AT&T Wi-Fi Basic Subscription service is available for all AT&T U-verse for Business speeds at no charge.

Is U-verse TV service available?

No. U-verse TV service is not yet available to small businesses.

How can I find out if AT&T U-verse for Business service is available in my area?

To check for availability of AT&T U-verse for Business in your area, please go to www.uverse.att.com/availability.

How do I order AT&T U-verse for Business service?

Please go to www.uverse.att.com/availability to find out if AT&T U-verse for Business is available in your area and to order service.

Approximately how long will it take the technician to install AT&T U-verse for Business service?

The average installation time is expected to be between 2 and 3 hours. We want to ensure that everything is working properly so that you can use your new service immediately.

If I convert from another AT&T High Speed Internet service to AT&T U-verse for Business, will there be any downtime?

Just during the tech visit, but you can still access your e-mail from another computer by using your service provider’s remote access (if available).

What Customer Premise Equipment is used for the Gateway?

A 2Wire Model 2Wiwire 3800HGV-B is used.

I currently have other AT&T High Speed Internet service. Do I need to get new CPE?

Yes. During the installation of U-verse for Business, we will install a new Wireless Gateway which will provide wireless networking at your business. The Wireless Gateway will be provided to you for the term of your service at no charge. Should you choose to cancel your service, the equipment will need to be returned pursuant to instructions that will be provided to you by AT&T.

How many computers can the Gateway support?

A maximum of 50 computers can be supported through the Wireless Gateway with our 18 Mbps Max18 service, 32 computers with our 10 Mbps Max service, and 20 computers with our 6 Mbps Elite service.

Is it possible to have two lines in the same location, one with traditional High Speed Internet service and one with AT&T U-verse for Business High Speed Internet service?

No, that is not currently available.

Does this product include a Service Level Agreement?

No, not at this time.

Can AT&T U-verse for Business service be billed to a telephone number of my choice?

No, a bill separate from your telephone bill will be generated for your AT&T U-verse High Speed Internet Business Edition service.

Where do I call if I have a question about my AT&T U-Verse for Business bill?

Please call 1-888-288-8339 to speak with a representative.

I am in the middle of another High Speed Internet service contract with AT&T. If I convert to AT&T U-verse for Business, will an Early Termination Fee be charged?

No. Early Termination Fees do not apply for customers who migrate from AT&T DSL to AT&T U-verse for Business service.

How can I get technical support for AT&T U-verse for Business?

For technical assistance and troubleshooting 24 x 7, call 1-800-288-2020. When prompted, you can use conventional phrases such as "U-verse Technical Support".